APDCL Smart Meter Bill Deducted But Balance Not Showing?

Did you recharge your APDCL smart meter but the meter is still in negative balance or off?

There is often a lag between the payment gateway (like GPay/PhonePe) cutting the money and the APDCL server refreshing the meter.

VERIFY RECHARGE ON APDCL

Portal Highlights

Portal
APDCL Troubleshooting
Department
Assam Power Distribution Company Ltd
Services Covered
Recharge Delays, Smart Meter Sync

Checklist Before Applying

  • 1Do NOT panic and do not recharge again immediately. Give the system up to 4 hours to sync.
  • 2Check your specific APDCL App or Web Portal using your Consumer Number to see the "Last Receipt".
  • 3Sometimes the meter physically loses network connectivity. You may need to press the clear/refresh button directly on the physical meter box.
  • 4If power doesn't resume after 12 hours, call the APDCL helpline 1912 and provide your payment transaction reference.
Open APDCL Troubleshooting

Frequently Asked Questions

Q.Why did my meter not update automatically?

A.Network issues with the smart meter SIM card or backend server delays during peak hours are the most common reasons.